Sylvan Smart Privacy Policy

Last Updated: [May 2026]

Data Privacy and Security Policy: Sylvan Smart

G D Rutter Limited (“G D Rutter”) operates the Sylvan Smart platform that manages all locks which integrate Sylvan Smart technology. This Privacy Policy sets out how G D Rutter collects, uses, or discloses personal data that you have provided to us through the Sylvan Smart App or Services (the "Platform").

By using the Platform, you consent to the collection, use, and disclosure of your personal data as set out in this Privacy Policy. If you do not agree with this Privacy Policy, you should stop accessing the Platform.

1. DEFINITIONS

  • "Aggregated Information" means information about our users that we combine so that it can no longer identify an individual user.

  • "Data Controller" means G D Rutter Limited, the company responsible for the use and processing of Personal Information.

  • "Personal Data" means information relating to a living individual who can be identified from that information.

2. WHAT TYPES OF INFORMATION DOES SYLVAN SMART GATHER?

I. Information that you give us

We collect personal data you make available to us when using our Platform, including:

  • Account Details: Your name, phone number, and email address used for account registration or ID verification.

  • Device Control: Data related to the control of your smart locks, including lock/unlock timestamps and battery status.

  • Contact List: The App may access your Contacts to enable you to send SMS/email messages to a selected contact with passcode or eKey information. This data is only used to facilitate your request and is not stored for marketing.

  • Images: The App may collect an image if you choose to upload a photo for your user avatar.

II. Mobile Data

When you use our mobile applications, we may collect location data (e.g., GPS-based functionality) to enable features like Bluetooth Auto-Unlock. You can disable location-tracking via your device settings, though this may limit certain "Smart" features.

III. Log Data

Our servers automatically record information whenever you use the Platform, including your IP Address, the date and time of access, hardware/software details, and the specific actions taken within the App.

IV. Cookies and Tracking

Sylvan Smart uses cookies and mobile identifiers to improve your experience and assist with customer support and fraud prevention. While you may disable cookies, it may prevent you from accessing all features of the Platform.

3. HOW WE USE YOUR INFORMATION

We collect and use personal data for the following internal purposes only:

  • To enable you to access and operate your Sylvan Smart hardware.

  • To protect and optimize the Platform and user experience.

  • To send you service, support, and administrative messages, including security alerts or technical updates.

  • To comply with legal obligations and resolve any disputes.

4. NO SALE OR DISTRIBUTION OF DATA

G D Rutter Limited does not sell, rent, or distribute your personal details or contact information to third parties for marketing purposes.

Your Personal Data is only shared in the following limited circumstances:

  • Authorized Guests: When you explicitly approve a guest to access your lock, their contact details (provided by you) are used to send them access information.

  • Service Providers: We may engage third-party companies to provide technical services (e.g., cloud hosting or identity verification). These partners are contractually bound to protect your information and may not use it for unrelated purposes.

  • Legal Requirements: We will release information if required by a lawful authority in accordance with New Zealand law.

5. INTERNATIONAL DATA TRANSFERS

IMPORTANT: To facilitate global connectivity, your data may be stored or processed in the United States or other countries. Privacy laws in these jurisdictions may differ from those in New Zealand, but we ensure all data handling remains secure and compliant with our internal standards.

6. MANAGING YOUR INFORMATION

You may review, update, or delete your Personal Information by logging into your Sylvan Smart account. If you wish to deactivate your account entirely, please contact us at [Insert G D Rutter Support Email].

7. SECURING YOUR PERSONAL INFORMATION

We continuously implement administrative and technical security measures to protect your data against unauthorized access. While we strive for 100% security, please note that no method of electronic storage is absolutely infallible.

8. CHANGES TO THIS PRIVACY POLICY

G D Rutter Limited may update this policy at any time. If we make material changes, we will notify you by posting a notice in the App or sending an email. Continued use of the App after changes constitutes acceptance of the new policy.

Contact Us

G D Rutter Limited
Postal address
P O Box 100 183
North Shore Mail Centre
Auckland 0745, New Zealand

0800 279 582

e-mail: sales@gdrutter.co.nz