Sylvan Smart - User Terms

Terms of Service: Sylvan Smart

Last Updated: [May 2026]

These Terms of Service ("Terms") govern your use of the Sylvan Smart mobile application (the "App") provided by G D Rutter Limited ("we," "us," or "our"). By downloading or using the App, you agree to be bound by these Terms.

1. Eligibility and Account

  • Registration: You must create an account to use the App. You agree to provide accurate information and keep it updated.

  • Security: You are solely responsible for maintaining the confidentiality of your login credentials. You are responsible for all activities that occur under your account.

  • Unauthorized Access: If you suspect your account or mobile device has been compromised, you must notify us immediately and change your credentials.

2. License and Use

  • Grant of License: We grant you a personal, non-exclusive, non-transferable license to use the App for personal or authorized business use on compatible iPhone and Android devices.

  • Restrictions: You may not reverse-engineer, decompile, or attempt to extract the source code of the App, nor use the App for any unlawful purpose.

3. Hardware Requirements & Safety

  • Installation: Sylvan Smart locks must be installed according to G D Rutter Limited’s official instructions. We are not liable for malfunctions caused by improper hardware installation.

  • Internet Connectivity: You acknowledge that remote features (e.g., remote unlocking) require a stable internet connection and power. We are not responsible for failures caused by outages in your local Wi-Fi or mobile network.

  • Emergency Access: Important: We strongly recommend always keeping a physical backup key or alternative entry method available. We are not responsible for lockouts due to dead batteries, forgotten passwords, or technical failures.

4. Limitation of Liability

To the maximum extent permitted by New Zealand Law (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986):

  • No Indirect Loss: G D Rutter Limited shall not be liable for any indirect, incidental, or consequential damages, including loss of property, resulting from the use or inability to use the App.

  • Security Breach: While we use high-level encryption, no system is 100% secure. We are not liable for unauthorized access to your home resulting from your failure to secure your phone or account.

  • Liability Cap: Our total liability for any claim arising out of the use of the App shall not exceed the amount paid by you (if any) to use the App or the cost of the hardware.

5. Third-Party Services

The App may integrate with services like Apple HomeKit, Google Assistant, or Amazon Alexa. Your use of those services is governed by their respective terms, and we are not responsible for their performance or data handling.

6. Updates and Termination

  • Updates: We may periodically update the App to add features or fix bugs. We recommend enabling automatic updates to ensure your locks have the latest security patches.

  • Termination: We reserve the right to suspend or terminate your account if you violate these Terms or if we cease support for the App.

7. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.